NCFE Level 2 Certificate in Principles of Business Administration with Customer Service

This practical delivered programme covers the range of skills and understanding of functions and activities you will need in employment in modern administrative roles, including effective communication with customers and dealing with complaints. You will be assessed practically on your ability to carry out a range of administrative tasks autonomously in a relevant work context. Whether you have little or no previous experience in business administration or simply want to get a nationally recognised qualification to confirm your existing skills and boost your confidence in the recruitment process, this level 2 course will be of benefit to you.

• The role of an administrator • Legislation and how it affects your role • The health and safety issues within a business environment • How to organise your work area • How to carry out administrative processes • Reflecting on your performance • How to produce business documents.

Delivered in classroom by qualified teachers with professional experience, the level 2 qualification is a unit-based award that is built up of 5 units and delivered and assessed in classroom through taught sessions with written and spoken assessments. You do not need a placement to complete this course, but some background understanding of the role or opportunities to apply and practice your learning will be beneficial.

Everyone will be asked to complete an initial assessment prior to enrolling on this course, so we can confirm your existing vocational skill and make sure it is at an appropriate level and suitable for your career aims. The course can be a progression from the level 1 Business Skills with Bookkeeping, but this is not an entry requirement You will also need to show proof that you have English and maths qualifications at level 1 (Functional Skills or GCSE), without this evidence you may be asked to demonstrate this skill level with a formal English assessment.

After this course you should be able to seek employment in administrative roles in a range of industry sectors. For advancement into supervisory roles the ILM level 2 certificate in team leading would be a good progression choice or, if you are considering higher education routes into professional roles, our level 3 Access to Higher Education Diploma - Business would be the best next step on your learning journey. You will be required to have English qualification or skills at level 2 functional skills in order to progress to a level 3 course, so you can talk to us about opportunities to gain this simultaneously to your level 2 course. Leicester Adult Education are pleased to offer a free, impartial in-house careers service to support our learners making decisions around their future career goals and choices. We have physical and digital resources available to support you and face to face careers appointments with our qualified and experienced adviser, all of which are easily accessed once enrolled.