Ground Rules

• Clear information and advice to help you find the right course, or we will suggest where else you can find one
• Helpful and polite staff who will treat you with respect
• A clean, safe and friendly place to learn and materials you will need for the course.
• A clear induction to the course and the building
• Interesting and well-planned teaching at the right level for you
• Tutors who are experienced and qualified
• Help you to work towards your personal learning goals
• Clear feedback on your progress and support to improve
• Help for you to develop English, maths and IT skills that will help you at work.
• Clear information about what you can do next
• To listen to what you think and deal with any complaints
• To collect, store and use your data in a way that does not break any data protection laws
• Help you to plan for future study, jobs and careers
• To keep and understand the basic British Values of:
  • Democracy
  • The rule of law
  • Individual liberty and mutual respect
  • Tolerance of those with different faiths and beliefs

You are expected to:

• Attend and always be on time
• Participate and contribute to an inclusive learning environment in which staff and learners feel safe and are treated fairly and with respect
• Follow health and safety and IT user procedures, including those relating to COVID-19
• Report any concerns about your safety or the safety of others to your tutor or a member of our safeguarding team. You can email the safeguarding team at safe@leicesterlearns.ac.uk.
• Tell us if you have a disability that may affect your learning
• Set goals and review your progress
• Complete all tasks set by your tutor. If you have mitigating circumstances that prevent you from doing so these should be raised with your tutor so that alternative arrangements can be agreed
• Give in your course work on time
• Ensure you do not copy (plagiarise) work from other learners, books or the internet and pass it off as your work
• Only contact your tutor using your leicesterlearns account and allow time for your tutor to get back to you
• Complete your portfolio of work and take any examinations for which you have entered
• Discuss your next steps with your tutor before the end of your course
• Evaluate your course by completing our course surveys
• Let us know if you get a job or progress to further learning.

Leicester Adult Education wants to keep improving the quality of our learning and teaching. One of the ways we do this is by visiting classes. We might visit your class and watch some of the lessons, talk to the tutor and speak to you about what you are learning and how you are progressing. We want all our learners to make progress and be successful.

At the start of the course your tutor will talk to you about what you want to achieve. During the course your tutor will talk to you about your progress and provide individual feedback. At the end of the course your achievements will be recorded. Your tutor will talk to you about what you would like to do next.

We believe that our learners should be able to learn in a safe, healthy environment and therefore ask our learners to abide by the following Health and Safety guidelines which will be discussed with your tutor when you start a course with us

• Make sure you know the evacuation process for the way out of the room you are using, especially if you are in a different room from usual.
• If you are disabled and will need help to leave the building, please talk to a member of staff about a Personal Evacuation and Escape Plan (PEEP).
• If you hear a fire bell calmly leave the building by the nearest exit.
• Do not go back into the building until the person in charge tells you it is safe.
• Please follow the health and safety instructions given by your tutor.
• If you are not sure, please ask for help before you do anything.
• Tell a member of staff if you see anything you think is dangerous to the health and safety of staff, other learners or members of the public.

The service believes in safeguarding children and vulnerable adults from abuse, exploitation and radicalisation. If you have concerns, please talk to a member of staff or contact a senior manager

Leicester Adult Education wants to give an excellent learning service to all our learners. If you would like to tell us about good service, please fill in one of the forms at reception.

Sometimes things go wrong, but we will do our best to put things right if you tell us about the problem. To help us do better, please speak to a member of the staff in the centre or call 01164541900.

If you are still unhappy, please write to complaints@leicester.gov.uk or Comments, Compliments and Complaints, Customer Services, Leicester City Council FREEPOST (LE985/33), City Hall, 115 Charles Street, Leicester, LE1 1FZ