Refunds Policy

If Leicester Adult Education closes the course before it starts or closes the course within two weeks of it starting, a refund of the full amount will be made.

Learners making postal or telephone enrolments have 10 working days within which they can change their mind and withdraw their enrolment. 

Leicester Adult Education do not normally provide a refund if a learner has to withdraw during a course. However, refunds may be granted, subject to an administration charge of £10, in exceptional circumstances. All refund applications must be made in writing either by a letter, email  (adult.ed@leicester.gov.uk) or by completing a ‘Request for Refund’ form. The amount of refund will be for the remaining sessions of the course and calculated from the date on the written request for a refund from the learner, less an administration charge.

Refunds will not be made under the following circumstances:

• Four or more weeks have elapsed between the learner’s last attendance at the class and the request for a refund
• On one day courses, unless the learner cancelled their place at least two weeks before the course was due to start. If a learner withdraws prior to the course starting, unless the place is sold to another learner before the course start date