L2 Certificate Business Administration

This is a practical, skills-based qualification ideally for those seeking employment in office-based roles or looking to formalise their experience to advance their career. Whether you’re considering a career change or aiming to enhance your CV, this course provides the essential foundation for success in administrative roles across any industry.

Throughout the course, you will develop the knowledge and skills necessary to work effectively and independently in administration roles. Key topics include: • Personal responsibilities and working in a business environment. • Providing administrative services. • Principles of managing information and producing documents. • Principles of maintaining stationery stock. • Principles of budgets in a business environment. In addition, you will gain essential business IT skills, effective communication techniques, and strategies for handling complaints professionally.

The course is delivered either in a classroom or online by qualified teachers with professional business administration experience. You will build a portfolio of evidence to demonstrate your knowledge and practical skills. Assessment is conducted through written and spoken tasks during taught sessions. No exams are required. While you do not need a workplace placement, opportunities to apply your learning in real-world contexts will be beneficial.

Prior to enrolling, you will complete an initial assessment to ensure this course is the right level for you. English and Maths skills equivalent to GCSE or Level 1 Functional Skills are required. If you lack proof of these qualifications, you will need to undertake an English and Maths assessment. Essential digital skills and access to a computer outside of class time are also necessary for completing coursework. Free digital skills courses can be accessed if needed.

After completing this course, you will be equipped to seek administrative roles in a variety of industries. For progression into supervisory roles, the ILM Level 2 Certificate in Team Leading is an excellent next step. Alternatively, pursuing qualifications in Project Management, such as PRINCE2 or APM, can expand on the knowledge gained. If your goal is higher education, the Level 3 Access to Higher Education Diploma in Business offers a pathway to professional roles.